For business buyers
Buyer FAQ
Answers to common questions from wholesale buyers about prices, minimum orders, samples, shipping and payment.
Request a QuoteQuestions buyers ask
Are the colors exactly as shown?
We photograph products as accurately as we can, but screens, lighting, and fabric texture can make colors look slightly different. For two-tone styles, the color name refers to the main or center panel, as stated on the product page.
What payment methods do you accept?
Bank transfer (T/T) or PayPal. You can pay by credit or debit card through PayPal. PayPal payments include a processing fee, shown on your invoice.
Where are the products made?
We source our headwear from suppliers in China and handle quotations and order communication for business buyers from Yiwu.
How do I get prices?
Prices depend on style, quantity, and shipping destination. Choose your styles and quantities and send a quote request. We reply within 24 hours on business days.
Which trade terms do you quote?
Prices are quoted EXW Yiwu by default. FOB, CIF or door-to-door (DDP) quotes are available on request.
Can I mix colors and styles?
You can mix colors freely within a style. Each style needs to reach the 100-piece minimum on its own, but you can order several styles in one quote request.
Who can buy from HatMonde?
We work with businesses: retailers, online stores, boutiques, gift shops, and wholesalers.
What is the minimum order quantity?
Our standard minimum is 100 pcs per style (colors can be mixed). Some styles list their own minimum on the product page.
Can I get samples before ordering?
Yes. Click "Request a Sample" on the product page of the style you want, choose the colors you need (up to 2 pcs per color and 10 pcs per request) and send the request. Sample cost and shipping are quoted per request. The sample fee can be credited toward your bulk order.
What are your business hours?
Monday–Friday 9:00–18:00 China Standard Time (GMT+8). Messages sent outside these hours are answered on the next business day.
How should the hats be cleaned?
Spot clean gently with a soft cloth and mild soap. Avoid machine washing, bleaching, and tumble drying unless the care label allows it. Store in a cool, dry place without heavy pressure on the crown or brim.
Can I buy online?
No. HatMonde works by quotation only. There is no cart or online payment, and quotes are given in USD.
How do I contact you?
Email hello@hatmonde.com or message us on WhatsApp at +86 131 7382 2786. We reply within 24 hours on business days.
What are the payment terms?
Ready-stock orders are paid in full before shipment. Restock or production orders: 30% deposit, balance before shipment.
Which countries do you ship to?
The US, UK, Canada, Australia, New Zealand, Ireland, selected European countries, Singapore, Hong Kong, Japan, South Korea, and the UAE. Ask us about other destinations.
How long does it take to ship?
Ready-stock orders ship within 7 days after payment is confirmed. Restock and larger orders have a lead time confirmed in your quotation.
Still have a question?
Send us a message or a quote request. We reply within 24 hours on business days.